Frequently Asked Questions
Why Refrigerated &
How to Store
Due to the delicate nature of our fresh, plant-based ingredients, all of our products must be kept refrigerated until ready to eat. We don't use any preservatives or stabilizers, which means the coconut oil in our snacks will turn into a sweet cuddle puddle if they are left out at room temperature.
Store in the refrigerator until ready to eat. Our Snacks can also be stored in the freezer to further extend their life!
Due to food safety concerns, we do not accept returns or exchanges. If, however, your product was not in good condition or you have any concerns about quality, we want to hear from you!
Simply fill out our contact form or send us an email at hello@hailmerry.com and our Customer Service team will get back to you as soon as possible.
Frequently Asked Questions
Quality of Our Products
Yes! All of our products are Certified by the Gluten-Free Certification Organization. GFCO provides consumers and manufacturers confidence in knowing that products labeled with the GFCO certification mark meet the strictest standards in the industry for gluten-free.
Yes! All of our products are certified vegan by Vegan Action and free of animal or animal by-products including flesh, bones, dairy, eggs, honey, fur, leather, wool, down feathers, and cosmetics or chemical products tested on animals.
Our Chocolate Peanut Butter Cups and Chocolate Almond Butter Cups are Keto Friendly.
- Chocolate Peanut Butter Cups: Each cup contains only 4 grams of sugar, and 5.5g of net carbs.
- Chocolate Almond Butter Cups: Each cup contains only 3.5g of sugar, and 4g of net carbs.
The Paleo Foundations rules around certified Keto for a snack food is 6-8g of net carbs per snacking occasion, and maple syrup is an approved sweetener. We also deliver a nice amount of healthy fats at 8.5g per cup.
We developed our recipes to be as close to a 1:1 fat to carb ratio as possible, which is also advantageous for a lower glycemic load. We appeal to those healthy snackers who do not like sugar alcohols and/or monk fruit and appreciate the premium taste maple syrup delivers.
Yes! All of our products are grain-free, soy-free, dairy-free, and made without any refined sugars. We also use plant-based, heart-healthy fats like coconut oil and almond butter, which are wholly-embraced by the Paleo community.
No! All of our products are dairy free.
No! All of our products are NON-GMO certified by the NonGMO Project, a non-profit organization, committed not only to verifying and labeling products, but also to supporting and coordinating efforts between seed breeders, farmers, processors and manufacturers. Their efforts protect and expand the availability of NON-GMO seeds, ingredients and products.
We source Fair-Trade dark cocoa powder and vegan dark chocolate chips which are both Fair-Trade certified by Flocert who independently certifies Fairtrade products worldwide. Flocert’s mission is to assure fairness and to help producers, traders and brands spread fair practices across supply chains.
Yes! All of our products are processed in a Star K Certified Kosher facility.
No! All of our products are free of corn, soy, and starches.
We use organic virgin coconut oil for the luxurious taste and mouth feel it gives our Tarts, Cups & Bites. Coconut oil also melts at 76 degrees so when our products begin to reach room temperature, they literally melt-in-your-mouth. We think that melt-in-your-mouth experience is why our products taste so amazing. Coconut oil is also known for its beneficial medium chain fats and is used frequently by athletes and Paleo enthusiasts as an energizing fuel for the body. Coconut oil is also known to be anti-microbial and anti-bacterial.
A Medium Chain Triglyceride (fat) is rapidly absorbed by the body and is quickly metabolized (burned) as fuel, unlike long chain fats. The result of this accelerated metabolic conversion is that instead of being stored as fat, the calories contained in MCTs are very efficiently converted into fuel for immediate use by organs and muscles.
We need fats to be healthy and strong. Plant based fats like those found in nuts, seeds and coconut oil, contain fatty acids that make up our cell membranes, help with brain function, are necessary for the absorption of fat soluble vitamins (including A, C , E, D & K) and for the production of energy and hormones.
Frequently Asked Questions
Why Refrigerated &
How to Store
Due to the delicate nature of our fresh, plant-based ingredients, all of our products must be kept refrigerated until ready to eat. We don't use any preservatives or stabilizers, which means the coconut oil in our snacks will turn into a sweet cuddle puddle if they are left out at room temperature.
Store in the refrigerator until ready to eat. Our Snacks can also be stored in the freezer to further extend their life!
Seed oils can be considered unhealthy when consumed in excessive amounts due to their high content of omega-6 fatty acids. While omega-6 fatty acids are essential for our body, consuming them in excess can lead to an imbalance in the ratio of omega-6 to omega-3 fatty acids in our diet. This imbalance has been linked to inflammation, which is associated with various chronic diseases such as heart disease, obesity, and certain types of cancer.
Additionally, some seed oils undergo extensive processing and refining, which can result in the production of harmful compounds such as trans fats and oxidation byproducts. These compounds can have negative effects on our health. Many snack companies use these lower quality oils in the production of their products.
Some studies suggest that emulsifiers may contribute to increased intestinal permeability or "leaky gut." This condition involves a compromised intestinal barrier, allowing substances to pass through the gut lining and potentially trigger inflammation or immune responses.
It's important to note that the studies on emulsifiers are still ongoing, and their direct impact on human health is not fully understood. This is precisely why we avoid using them.
Additionally, emulsifiers aid in processing to help molecules like water and oil combine and stay suspended (without breaking).
Since Hail Merry will not use emulsifiers, our products will vary from batch to batch. While the taste is always fresh, and creamy, the ganache filling in our Cups for instance can have varying degrees of thickness. Natural products are less forgiving than chemically treated ingredients. We think this variance is way better than sacrificing your health! We appreciate all feedback as we continue to learn and push the boundaries of food science! We are making huge progress every day!
Dietary gums can cause digestive issues in some individuals. They are classified as soluble fibers and can have a laxative effect, leading to bloating, gas, and diarrhea when consumed by people with sensitive digestive systems.
Furthermore, certain studies suggest that some individuals may be sensitive or allergic to specific dietary gums, such as carrageenan, which can cause inflammation in the gut and potentially contribute to gastrointestinal symptoms.
Additionally, gums are used to help thicken sauces and creams (like ice cream). Since Hail Merry will not use gums, our products will vary from batch to batch. While the mouthfeel is always creamy and luxurious, the ganache in our Cups & Tarts for instance can have varying textures. Natural products are less forgiving than chemically treated ingredients. We think this variance is way better than sacrificing your health! We appreciate all feedback as we continue to learn and push the boundaries of food science!
Frequently Asked Questions
Quality of Our Products
Yes! All of our products are Certified by the Gluten-Free Certification Organization. GFCO provides consumers and manufacturers confidence in knowing that products labeled with the GFCO certification mark meet the strictest standards in the industry for gluten-free.
Yes! All of our products are certified vegan by Vegan Action and free of animal or animal by-products including flesh, bones, dairy, eggs, honey, fur, leather, wool, down feathers, and cosmetics or chemical products tested on animals.
Our Chocolate Peanut Butter Cups and Chocolate Almond Butter Cups are Keto Friendly.
- Chocolate Peanut Butter Cups: Each cup contains only 4 grams of sugar, and 5.5g of net carbs.
- Chocolate Almond Butter Cups: Each cup contains only 3.5g of sugar, and 4g of net carbs.
The Paleo Foundations rules around certified Keto for a snack food is 6-8g of net carbs per snacking occasion, and maple syrup is an approved sweetener. We also deliver a nice amount of healthy fats at 8.5g per cup.
We developed our recipes to be as close to a 1:1 fat to carb ratio as possible, which is also advantageous for a lower glycemic load. We appeal to those healthy snackers who do not like sugar alcohols and/or monk fruit and appreciate the premium taste maple syrup delivers.
Yes! All of our products are grain-free, soy-free, dairy-free, and made without any refined sugars--read why we use natural sweetners like maple syrup. We also use plant-based, heart-healthy fats like coconut oil and almond butter, which are wholly-embraced by the Paleo community.
No! All of our products are dairy free.
No! All of our products are NON-GMO certified by the NonGMO Project, a non-profit organization, committed not only to verifying and labeling products, but also to supporting and coordinating efforts between seed breeders, farmers, processors and manufacturers. Their efforts protect and expand the availability of NON-GMO seeds, ingredients and products.
We source Fair-Trade dark cocoa powder and vegan dark chocolate chips which are both Fair-Trade certified by Flocert who independently certifies Fairtrade products worldwide. Flocert’s mission is to assure fairness and to help producers, traders and brands spread fair practices across supply chains.
Yes! All of our products are processed in a Star K Certified Kosher facility.
No! All of our products are free of corn, soy, and starches.
We use organic virgin coconut oil for the luxurious taste and mouth feel it gives our Tarts, Cups & Bites. Coconut oil also melts at 76 degrees so when our products begin to reach room temperature, they literally melt-in-your-mouth. We think that melt-in-your-mouth experience is why our products taste so amazing. Coconut oil is also known for its beneficial medium chain fats and is used frequently by athletes and Paleo enthusiasts as an energizing fuel for the body. Coconut oil is also known to be anti-microbial and anti-bacterial.
A Medium Chain Triglyceride (fat) is commonly found in coconut oil, which we use in our products. It is rapidly absorbed by the body and is quickly metabolized (burned) as fuel, unlike long chain fats. The result of this accelerated metabolic conversion is that instead of being stored as fat, the calories contained in MCTs are very efficiently converted into fuel for immediate use by organs and muscles. Find out more about their benefits!
We need fats to be healthy and strong. Plant based fats like those found in nuts, seeds and coconut oil, contain fatty acids that make up our cell membranes, help with brain function, are necessary for the absorption of fat soluble vitamins (including A, C , E, D & K) and for the production of energy and hormones.
As a nutrition-focused consumer, it's important to be aware of the potential risks and alternatives available, such as natural sweeteners like organic maple syrup.Sugar alcohols, such as erythritol, are commonly used in sugar-free and low-carb products as a way to replace sugar without the calories. They are also naturally occurring in some fruits and vegetables. While they don't raise blood sugar levels as dramatically as sugar does, they can still cause digestive discomfort such as bloating, gas, and diarrhea. In some cases, too much consumption of erythritol can cause nausea, headache, and dizziness. Find out more.
Cannot Find Your Answer?
Send Us a Message
Cannot Find Your Answer?
Send Us a Message
Mobile phone:
214-905-5005
Email Address:
hello@hailmerry.com